SAP Knowledge Base Article - Preview

2780113 - How to Use Distribution Lists with PPF Actions in ITSM

Symptom

You want to send an email to multiple users using an organizational business partner once a support team has been determined for an incident but the email field for the business partner will not accept a distribution list name as a valid entry.

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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, distribution list, email notifications, support team, determination, organizational business partner, itsm, ppf, email , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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