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2779674 - "Error occurred logging onto BOE" when creating Import Connection to BI Universe in SAP Analytics Cloud (SAC) when there is firewall between Cloud Agent application and on-premise BI Platform

Symptom

"Error occurred logging onto BOE" when creating Import Connection to BI Universe in SAP Analytics Cloud (SAC)

  • when there is firewall between Cloud Agent application and on-premise BI Platform
  • Cloud Agent application is deployed on a separate network from BIP 
  • Cloud Agent application is deployed in DMZ

Catalina logs of Tomcat hosting Cloud Agent show the following error:

  • Communication error occurred when trying to connect to server xxx:6400 (FWM 01009)
  • attempt to establish connection failed: java.net.ConnectException: Connection timed out: connect  minor code: 0x4f4f0001 
  • Communication error occurred when trying to connect to server xxx:6400 (FWM 01009) attempt to establish connection failed: java.net.ConnectException: Connection timed out: connect
  • Could not reach CMS 'xxx:6400'. Specify the correct host and port and check for network issues. (FWM 20030)

Google Chrome HAR trace shows error code : 502 badgateway


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Environment

  • SAP Analytics Cloud 2019

Product

SAP Analytics Cloud 1.0 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,  4.x, 4.1 , 4.2 , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

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