SAP Knowledge Base Article - Preview

2778336 - Call drops after a warm transfer to Cisco phone user (hardphone)

Symptom

  • You are using SAP Contact Center
  • Call drops after being warm transferred from by another agent
  • SIP Bridge logs capture the following error:
    • SIP/2.0 488 Not Acceptable Media
    • CAUSE=127;_EVT=CALL_DISCONNECTED;

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Hardphone, IP Phone, Dropped call, Cause Code , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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