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2777792 - SAP HANA Cockpit installation fails

Symptom

SAP HANA Cockpit installation fails. The errors described in the following traces might be present:

hdblcm.log
[...]
09:23:21.766 - INFO: Output line 53: Starting application "cockpit-message-svc"...
09:25:50.057 - INFO: Output line 54: ERR : Error while executing REST API call: Get SL Process Protocol tasklist
09:25:50.126 - INFO: Output line 55:
09:25:50.131 - INFO: Output line 56: Installation of archive file(s) '/backup/download/HANACOCKPIT/COCKPIT2_APP/sap-xsac-cockpit-2.9.6.zip' failed.
[...]

xs_install_components.log
[...]
3/4/19 9:25:50.470 AM [APP/1-1] ERR #2.0#1979 04 15 09:25:50.469#-05:00#ERROR#org.activiti.engine.impl.jobexecutor.AcquireJobsRunnableImpl#
[...]
Caused by: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: Cannot connect to jdbc:sap://<HOST>:39613/ [Cannot connect to host <HOST>:39613 [Connection refused (Connection refused) (local port 40092 to address 0.0.0.0, remote port 39613 to address <IP ADDRESS> (<HOST>))], -813.].
[...]


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Environment

SAP HANA Cockpit

Product

SAP HANA, platform edition 2.0

Keywords

sap, hana, cockpit, installation, fails, cockpit-message-svc, sap-xsac-cockpit, jdbcdriverexception, hdbnameserver, caught, signal, 9 , KBA , BC-XS-RT , OP Runtime / XS Controller , Problem

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