SAP Knowledge Base Article - Preview

2776053 - Workflow for Benefit Opt-Out triggers a “Benefit Enrollment” request in the do list of the approver.

Symptom

The image below belongs to an SAP Demo instance - Any resemblance to a live customer data is purely coincidental.

A customer has configured a Benefit and enabled the option for the employee to opt-out that will trigger a workflow however

on the "To do" list of the approver the Opt-out Request appears to be as Benefit Enrollment. This causes confusion as the "To do" list request is similar to the   "To do" that is being generated when an employee enrolls for a Benefit.

( To know more information on how to configure opt-out and how to trigger a workflow when an employee opts out please view the following link)

 Opt out of Enrollment – Admin

 Associate the Workflow with an Enrollment and Opt Out Configuration


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Environment

SuccessFactors Employee Central Global Benefits 1902

Product

SAP SuccessFactors Employee Central all versions

Keywords

Opt Out, Workflow, Benefit Enrollment , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

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