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2776050 - ASE hangs and errorlog is full of errors

Symptom

  • ASE hangs and no users can log in. 
  • Errorlog show numerous infected with signal 7 (SIGBUS) and timeslice errors:
    • Current process (0xfc5190a) infected with signal 7 (SIGBUS)
      Current Process is running on Engine 11
      Address 0x0x000000000215a313 (blkioStartIO+0x4b3), siginfo (code, address) = (4, 0x0x00002aae7a000000)
    • Current process (0x3263227e) infected with signal 7 (SIGBUS)
      Current Process is running on Engine 8
      Address 0x0x000000000215254c (kboalloc_from_engine+0x3c), siginfo (code, address) = (4, 0x0x00002aae7a0c0738)
    • timeslice -1501, current process infected at 0x2172c97 (pausenonatomic+0x9)
      timeslice error: spid 8413 exhausted its 'time slice' of 100 milliseconds and additional 'cpu grace time' of 1500 ticks (150000 milliseconds). It has been marked for termination.
    • Error 12583 may also reported in the errorlog after infected with signal 7 stacktrace
      WARNING - Fatal Error 12583 occurred at Apr  2 2019 12:22AM.  Please note the error and time, and contact a user with System Administrator (SA) authorization.
      Error: 12583, Severity: 21, State: 1
      Unable to log a record in database 'db' (id 9) due to internal error -8. This process will retry at intervals of one minute.

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Environment

Adaptive Server Enterprise (ASE)

Product

SAP Adaptive Server Enterprise 16.0

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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