SAP Knowledge Base Article - Preview

2775423 - Cannot send emails from CX Commerce

Symptom

CX Commerce cannot send emails and the following error is logged in the console.log:

“Sending the email to the following server failed”


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Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Hybris Commerce 1808 ; SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7 ; SAP hybris Commerce 5.0.3 ; SAP hybris Commerce Suite 5.2 ; SAP hybris Commerce Suite 5.3 ; SAP hybris Commerce Suite 5.4 ; SAP hybris Commerce Suite 5.5 ; SAP hybris Commerce Suite 5.6

Keywords

smtp, Hybris, DefaultEmailService, mail, send, logs , KBA , CEC-COM-CPS , SAP Commerce , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , Problem

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