SAP Knowledge Base Article - Preview

2774385 - Some Virtual Units in SAP Contact Center are getting Near Failure

Symptom

  • While in the Infrastructure Administrator (IA), you noticed some Virtual Units displaying the warning triangle
  • After checking the corresponding server logs, you noticed the following errors:
    • TRC> ODBCConnection [0317E9D0]: ODBC connection failed
    • ERR> Exception in CheckDBConnectivity().
      Reason: SQLDriverConnect failed (REPORTING/08001/[Microsoft][ODBC SQL Server Driver][DBNETLIB]
      SQL Server does not exist or access denied.|REPORTING/01000/[Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect()).)
    • TRC> ASApp: DB Disconnected, Module Heath set to NearFailure

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Solution Manager 7.2

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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