SAP Knowledge Base Article - Preview

2772073 - How to setup default priority for new incident - Solution Manager 7.2

Symptom

To setup a default priority of an Incident/ Service Request/ Defect/ Change Document. For example, set default priority as Medium or change to High.

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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, IT Service Management, category 101 task, charm, SMHF, YMHF, urgent change, normal change, request for change, SMCR, ZMCR, SMDT, ZMDT, test case, test suite, Service request, service order, SMRQ, ZMRQ, ZMIN, SMIN, defect, defect correction, my tasks - Tester worklist, run , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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