SAP Knowledge Base Article - Preview

2771877 - SQLException: ORA-28040: No matching authentication protocol during startups - EIS

Symptom

  • SAP Enterprise Inventory and Service-Level Optimization (EIS) application version 6.10+ will not start.
  • Oracle database has recently been upgraded to Oracle 12c.
  • In the SmartOps application log the following ORA- error is seen upon startup:

    2019-03-22 00:12:57 UTC FATAL          Deploy Parallel Start Thread 3  SmartConnectionPool Failed to create connection pool
    2019-03-22 00:12:57 UTC EXCEPTION      Deploy Parallel Start Thread 3  SmartConnectionPool ORA-28040: No matching authentication protocol

 


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Environment

SAP Enterprise Inventory and Service-Level Optimization (SCM-EIS) 6.10+

Product

SAP Enterprise Inventory and Service-Level Optimization 6.10

Keywords

eis, smartops, upgrade, upgraded, didn't, won't, start, sqlnet, 28040, -28040, ORA-28040, sqlnet.ora, allowed, recently, 6.10, 610, oracle, 12, 12c, netweaver, not, starting , KBA , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , SCM-EIS-OPS , SAP EIS - Operations , Problem

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