SAP Enterprise Inventory and Service-Level Optimization (EIS) application version 6.10+ will not start.
Oracle database has recently been upgraded to Oracle 12c.
In the SmartOps application log the following ORA- error is seen upon startup:
2019-03-22 00:12:57 UTC FATAL Deploy Parallel Start Thread 3 SmartConnectionPool Failed to create connection pool
2019-03-22 00:12:57 UTC EXCEPTION Deploy Parallel Start Thread 3 SmartConnectionPool ORA-28040: No matching authentication protocol
SAP Enterprise Inventory and Service-Level Optimization (SCM-EIS) 6.10+
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