SAP Knowledge Base Article - Preview

2770944 - How to route an inbound queue call to an agent on mobile phone or external phone

Symptom

Business would like form calls to be routed to an agent using mobile/external phone only and who is not logged on to either CDT or Converge


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ext, external agent, agente externo, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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