Business would like form calls to be routed to an agent using mobile/external phone only and who is not logged on to either CDT or Converge
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ext, external agent, agente externo, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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