SAP Knowledge Base Article - Preview

2770897 - Contact details deleted when linked to multiple accounts in Desktop Connection for SAP CRM

Symptom

  • Contact details are deleted in Outlook when linked to Multiple Accounts, where the Employee is the Employee Responsible
  • Users are unable to make calls or appointments with contacts, as the contact details such as the phone number and address are missing.

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Desktop Connection Enterprise Edition, many-to-one relationships, Contact Main, multiple Accounts , KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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