SAP Knowledge Base Article - Preview

2770847 - Login to SAP S/4HANA or Marketing Cloud system is not possible

Symptom

Login to SAP S/4HANA or Marketing Cloud system is not possible even with correct credentials. Error message indicates:

  • Wrong username or password.
  • Sorry, we could not authenticate you. Try again.

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Environment

  • SAP S/4HANA Cloud
  • Marketing Cloud
  • All system types (Starter, Quality, Production, Partner Demo, Sandbox, Proof of Concept)

Product

SAP S/4HANA Cloud all versions

Keywords

logon, locked, Administration Console, SCI, IdP, Users and Authorizations, User Management, Password Reset, Authentication , KBA , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , Problem

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