SAP Knowledge Base Article - Preview

2769746 - Restriction: SAP Service Manager 4.3 - 4.5 landscape/roadmap to the cloud or Agentry Cloud Edition ACE

Symptom

  • In current Mobile landscape, the team is using SAP Service Manager 4.3
  • We understand as per SAP roadmap, SAP Mobile Platform 3.0 needs to be upgraded to either SMP 3.1 (Not yet available for customers due to end of maintenance approaching 2020) or Agentry Cloud Edition (with relevant SDK for the Windows tablet)
  • Please let us know where we see the Service Manager in the new cloud landscape, if we can move to the Agentry Cloud Edition    

Read more...

Environment

  • SAP ERP 6.0
  • SAP Mobile Platform 3.0
  • SAP Mobile Platform SDK 3.0
  • SAP Service Manager 4.3, 4.4 and 4.5

Product

SAP CRM Service Manager 4.3.0 ; SAP CRM Service Manager 4.4.0 ; SAP CRM Service Manager 4.5 ; SAP ERP 6.0 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.1

Keywords

"Service Manager 4.3","SAP Service Manager 4.5","SAP Service Manager Agentry","Service Manager Agentry Cloud Edition","Service Manager supported in cloud","Service Manager Agentry Cloud" , KBA , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-APP-MAO , Mobile Add-On integration for mobile, SYCLO apps , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.