SAP Knowledge Base Article - Preview

2768479 - SAP Marketing - Campaign not sent to Contact's Best Record Email ID

Symptom

An e-mail sent from an SAP Marketing campaign is not sent to the e-mail address maintained for the contact's best record but is sent to any different e-mail address maintained for the same contact.


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Environment

SAP Marketing Cloud Edition
SAP Marketing on-premise from Release 1709 SP01

Product

SAP Hybris Marketing 1709 ; SAP MARKETING 1909 ; SAP Marketing 1809 ; SAP S/4HANA CLOUD 1911 ; SAP S/4HANA Cloud 1802 ; SAP S/4HANA Cloud 1805 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908

Keywords

Marketing area seperation; Marketing area; Activate Marketing Area for Campaign Execution; Contact's best record, Marketing permissions; Newsletter campaign; communication category;

Marketingbereiche; Marketingbereich für Kampagnenausführung aktivieren; Konzept des optimalen Datensatzes; Marketing-Einwilligungen; Anmeldung; Kommunikationskategorie , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-DM-PER , Marketing permissions , Problem

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