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2768134 - Remote backup using stripes fails in 'close' call with OS error 5 (Input/output error) - SAP ASE 16.0

Symptom

  • A remote database backup with stripes to the S3 bucket mount reaches 100% and then fails.

  • The error on the local Backup Server:


Feb 25 12:16:22 2019: Backup Server: 4.188.1.1: Database XXX: 211181954 kilobytes (100%) DUMPED.
Feb 25 12:17:02 2019: Backup Server: 5.7.2.13: RPC ('bs_end_dump') execution failed.
Feb 25 12:19:44 2019: Backup Server: 3.42.1.1: DUMP is complete (database XXX).

  • The error for each stripe in the remote Backup Server:

....
Feb 25 12:17:02 2019: Backup Server: 4.141.2.86: [14] The 'close' call failed for database/archive device while working on stripe device '/inv-database-backup/FullDB_dump_XXX/XXX_2019-02-25T11:04:29_00.dmp' with error number 5 (Input/output error). Refer to your operating system documentation for further details.

  • After this error the dump files turn back to a "zero" size. 
  • The same remote backup without stripes to the S3fs mount works fine. 

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Environment

  • SAP Customer Relationship Management (CRM) 7.0
  • SAP Adaptive Server Enterprise (ASE) 16.0
  • Backup Server

Product

SAP Adaptive Server Enterprise 16.0 ; SAP Customer Relationship Management 7.0

Keywords

Cloud, Amazon, AWS, Gateway , KBA , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Problem

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