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2767071 - Enterprise Portal not accessible due to theme related issue

Symptom

  • /irj/portal is not accessible. It throws "500 Connection Timed Out" error.
  • All other Java pages like /nwa, /useradmin work fine.
  • Thread dump analysis do not show any hanging/deadlocked threads.
  • Default traces(location: /usr/sap/<SID>/<instance>/j2ee/cluster/serverX/log) has the error :timed out while trying to get the locks for operation [startApp : sap.com/com.sap.portal.theming.webdav.themeswebdavlistener] Has been waiting for exclusive lock for the node [sap.com/com.sap.portal.theming.portalthemespersistence], which is held exclusively for [startApp : sap.com/com.sap.portal.theming.portalthemespersistence] by Deploy Parallel Start Thread 1


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Environment

SAP NetWeaver Application Server Java 7.1 and above with Enterprise Portal

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for Java 7.1 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.03, EP 7.03, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, editor, update, css, version, UR, distorted, migration, transport, import, regenerate, upgraded, Theme editor, revive, custom, new theme,500, hanging, inaccessible, unresponsive , KBA , EP-PIN-NAV , Navigation , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , Problem

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