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2766071 - Error "Action RELEASE_ALL cannot be performed during the current phase" during status move - SAP Solution Manager 7.2

Symptom

  • When trying to move status from "To be tested" to "Successfully tested", the following error is encountered and status reset to "To be tested":
    "Action RELEASE_ALL cannot be performed during the current phase"

  • When trying to move status of Urgent change document, the following error is encountered:
    "Action RELEASE_REQU cannot be performed during the current phase"

  • "Perform check" in report /TMWFLOW/CHECK_CRM_PHCTRL shows the following errors:
    "Inconsistency between phase controller and CRM status
     Phase Controller Phase is DEVELOP_AND_RELEASE ( E0004 )
     CRM order status is DEVELOPMENT_ONLY ( E0004 )"

  • When trying to change the status of a Change Cycle document, the following error comes up:
    "500 Internal Server Error"


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, CHARM, change request management, urgent change, normal change, SMHF, ZMHF, SMMJ, ZMMJ, /TMWFLOW/V_ICPHB, /TMWFLOW/IPHCYCL, phase cycle , KBA , SV-SMG-CM , Change Request Management , Problem

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