SAP Knowledge Base Article - Preview

2765311 - Configured Visible Anumber is not included in the SIP messaging when dialed from SAP CRM

Symptom

  • When using the SAP Contact Center (CCtr) Communication Desktop (CD), the visible A-number is passed in the SIP messaging when configured
  • The visible A-number is not passed (though SIP) in an outbound call when using SAP CRM

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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