SAP Knowledge Base Article - Preview

2764064 - Dynamic Telephony buttons still visible

Symptom

  • Business requires that when the agents are not active, the telephony buttons are not visible
  • You have configure the CMS profile Telephony Layout buttons to be visible when Iddle and Busy, but still are visible even when inactive

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP NetWeaver 7.5 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, telephone, buttons, dynamic, telephony, tool bar, toolbar, Computer Telephony , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem

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