SAP Knowledge Base Article - Preview

2761074 - Documentation for Contact Center Online Monitoring Databases

Symptom

  • Your Business Unit would like to create a custom tool to monitor active queues and agents in the contact center
  • The Online Monitoring tool in SAP Contact Center (CCtr) is not enough to fulfill the needs
  • You would like to know if there is any Online Monitoring "Data Dictionary/Table and Structure" documentation which can be used to create the 3rd party application

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Monitoring, Data, custom , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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