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2761021 - Logon to Central Management Server fails from BI Platform Support Tool and gives error "The connection to name server port 6400 was successful however the connection to request port failed"

Symptom

  • Logon to Central Management Server system fails from BI Platform Support Tool 2.x and gives error "The connection to name server port 6400 was successful however the connection to request port failed"
  • It was confirmed that there is no firewall blocking the port and request port and the host is resolvable
  • Tracing the BI Platform Support Tool revealed the following exception:

com.crystaldecisions.sdk.occa.security.internal.LogonService||ensureServiceStub(): failed to obtain logon service for CMSHOST.DOMAIN.COM
com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$CommunicationError: Communication error occurred when trying to connect to server BO4PRD01.GENE.COM (FWM 01009)

cause:com.crystaldecisions.thirdparty.org.omg.CORBA.NO_RESOURCESUnable to create client minor code: 0x0 completed: No
detail:Communication error occurred when trying to connect to server BO4PRD01.GENE.COM (FWM 01009) Unable to create client
at com.crystaldecisions.enterprise.ocaframework.RawAPSDirectory.find(RawAPSDirectory.java:256)
at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildAPSClusterInfo(APSServerHandler.java:581)
at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildServerInfo(APSServerHandler.java:192)
at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:534)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:978)
at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:258)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService_aroundBody4(ServiceMgr.java:539)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:1)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:645)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:828)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:805)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:510)
at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:174)


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Environment

  • SAP BusinessObjects BI platform support tool 2.x
  • SAP BusinessObjects BI platform 4.x

Product

SAP BusinessObjects BI support tool all versions

Keywords

BIPST, SSL, CorbaSSL, secure, socket, layer, failure, communication, error, logged, logon, login , KBA , BI-BIP-ST , Support Tool , Problem

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