SAP Knowledge Base Article - Preview

2756299 - Cannot create an incident due to Access Data Missing message - SAP ONE Support Launchpad

Symptom

  • While creating a support incident, system displays Access Data Missing
  • Warning: Connections are currently closed or system access data has not been maintained for the selected system. To speed up incident processing, please correctly maintain your remote connections for the selected system. Please also ensure that correct user roles are provided and that these roles are identical to where the reported error occurred.
  • Does secure area need to be maintained in order to log a support incident?
  • Report an Incident application displays errors
  • Cannot create support ticket due to Secure Area issues
  • Remote Connections preventing incidents from being created

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Environment

Keywords

https://launchpad.support.sap.com/#/incident/create , https://launchpad.support.sap.com/#/incident/solution , Connection Closed , connection issues , remote connections not maintained , remote connections are closed , can't log ticket , saprouter not set up , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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