SAP Knowledge Base Article - Preview

2756266 - Take Rules are not Working as Expected on Mobile App

Symptom

  • Take rule is configured on Time type to raise messages with Error severity.

If the conditions in the take rule are met on the mobile app, a generic error appears instead of the error defined in message definition:

"Request cannot be processed due to an internal error"

  • If an info / warning severity message is set on the Take Rule, this does not appear on the mobile app at all.

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Environment

Employee Central - Time Off

Employee Central - Mobile

Product

SAP SuccessFactors Employee Central all versions

Keywords

Request cannot be processed due to an internal error, MOB-28110, wrong error displayed on mobile, take rule is not working on mobile, mobile time off error , KBA , LOD-SF-EC-TIM , Time-Off , LOD-SF-EC-MOB , Employee Central Mobile , Problem

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