SAP Knowledge Base Article - Preview

2755405 - SAP CCtr: video conference scenarios

Symptom

Customer wants to know what options are available to use video conference between agents and customers


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Communications, video, conference, face, call , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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