SAP Knowledge Base Article - Preview

2753902 - It is not possible to delete inbound e-mail parts like attachments

Symptom

  • It is not possible to delete attachments of Inbound E-Mails displayed from Agent Inbox


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement packages for SAP CRM

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

E-mail, delete, attachment, Inbox, ERMS, Transaction History, Service Request, mail, email , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-UNI , Agent Inbox , How To

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