SAP Knowledge Base Article - Preview

2751754 - No sound when calling out from CDT

Symptom

  • While in the SAP Communication Desktop CDT, agents hear no sounds related to wave files such as:
    • default.wav
    • knocking.wav
    • conference_on_hold.wav
    • notification.wav
    • RingQue.wav
    • RingQueShort.wav
    • RingBusy.wav
    • RingErr.wav
    • RingOut.wav
    • RingIn.wav
  • This issue is confusing the agents as to if CDT is actually working


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Solution Manager 7.2

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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