- While in the SAP Communication Desktop CDT, agents hear no sounds related to wave files such as:
- This issue is confusing the agents as to if CDT is actually working
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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