SAP Knowledge Base Article - Preview

2749662 - VAR Scenario: Direct communication between End user and SAP - SAP Solution Manager

Symptom

  • How to set flag "Sent automatically to SAP" manually?
  • How to configure communication between End user and SAP directly?
  • Reply from SAP is not sent directly to End user (Customer).
  • Reply from End user to SAP not sent directly.
  • "Sent automatically to SAP" is set but you don't want direct communication between SAP and End user for a particular incident.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

SOLMAN, ITSM, Value Added Reseller, SMIV_VAR_SEND_SAP, key user , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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