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2749326 - Dump OBJECTS_OBJREF_NOT_ASSIGNED_NO with program "SAPLAI_SOLMAN_SVCP_EXTRACTORS" - SAP Solution Manager 7.2 SP08

Symptom

  • No data showing up in ITSM and Change Request Management dashboard.
  • In table E2E_EFWK_STATUS you can see that ITSM Extractors fail with RC = 97 and MESSAGE = Access using a ''NULL' object reference is not possible.
  • SLG1 > Object: ITSM > Subobject: ITSM_IN_EXT query shows failures in the extraction job that displays error: CRM Reader constractor error: Guid 0; ttype 1; tzone 3.
  • Extractor 'SAPLAI_SOLMAN_SVCP_EXTRACTORS' is failing with error
    "Access using a "NULL' object reference is not possible." "Zugriff über 'NULL' Objektreferenz nicht möglich."
  • In ST22, the following dump can be seen:
    "Category                     ABAP Programming Error
    Runtime Errors             OBJECTS_OBJREF_NOT_ASSIGNED_NO
    Except.                        CX_SY_REF_IS_INITIAL
    ABAP Program              
    Application Component SV-SMG-SUP-REP

    An exception has occurred which is explained in more detail below. The
    exception is assigned to class 'CX_SY_REF_IS_INITIAL' and was not caught in
    procedure
    "E2E_ITSM_PDL_SNP" "(FUNCTION)", nor was it propagated by a RAISING clause.

    "OBJECTS_OBJREF_NOT_ASSIGNED_NO" CX_SY_REF_IS_INITIAL 
    "SAPLAI_SOLMAN_SVCP_EXTRACTORS" or LAI_SOLMAN_SVCP_EXTRACTORSU31 
    "E2E_ITSM_PDL_SNP"

    The termination occurred in ABAP program "SAPLAI_SOLMAN_SVCP_EXTRACTORS", in
    "E2E_ITSM_PDL_SNP". The main program
    was "SAPMSSY1". 

    In the source code, the termination point is in line 33 of (Include) 
    program "LAI_SOLMAN_SVCP_EXTRACTORSU31". 
    The termination is due to exception "CX_SY_REF_IS_INITIAL" occurring in
    procedure "E2E_ITSM_PDL_SNP" "(FUNCTION)".

    "28 EXPORTING 
    29 iv_group_type = lv_group_type. 
    30 ENDIF. 
    31 
    32 DATA(lv_cube_name) = CONV char30( CONFIGSTRING ). 
    >>>>> lo_housekeeping->house_keeping_snapshot( 
    34 EXPORTING 
    35 iv_cube_name = lv_cube_name 
    36 IMPORTING 
    37 et_msg = DATA(lt_message_output)""


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Environment

SAP Solution Manager 7.2 SP08

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, CHARM, Change request management, analytics, dashboard, data, SM_EFWK, IT Service management, fail, error, ABAP dump, extractor administration, Alert Management reporting, ITSM Service Request Extractor, Extractor for ITSM Incident Snapshot, Configuration, OS Command, JMX, E2E_ME_RFC_ASYNC_NO_RR_255, E2E_ITSM_EXTRCTOR_SR, active, missing data, upgrade, update, BI, BW, no data , KBA , SV-SMG-SUP-REP , Reporting , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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