SAP Knowledge Base Article - Preview

2748355 - How to set the call center agent to "Not Ready" after a missed contact

Symptom

  • If an agent is unable to answer an inbound contact, after such is missed the status of the agent should go into "Not Ready"
  • Such case may happen, for instance, if agent forgets to change serving states when going to a break


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, timeout, reject, going to not ready, not available , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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