- If an agent is unable to answer an inbound contact, after such is missed the status of the agent should go into "Not Ready"
- Such case may happen, for instance, if agent forgets to change serving states when going to a break
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, timeout, reject, going to not ready, not available , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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