SAP Knowledge Base Article - Preview

2743446 - Error "SAP Support Documents channel ping failed" in task SAP_SUPPORT_HUB_CONFIG in SAP Solution Manager 7.2

Symptom

Following error occurs when executing task SAP_SUPPORT_HUB_CONFIG:

SAP Support Documents channel ping failed

new channel error.png


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Environment

SAP Solution Manager 7.2 SP08

Product

SAP Solution Manager 7.2

Keywords

Check connectivity and credentials to SAP Support Portal and SAP Support Documents , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , Problem

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