SAP Knowledge Base Article - Preview

2738920 - Missing ABAP metrics in CA Introscope

Symptom

  1.  In the Webview, some hosts are missing ABAP metrics like free Dialog/Background work processes, logged on users, ICM Connections, Enqueues, Update Records, etc.
  2. In the SMDAgentApplication you will initially find the data collection actions in status PERMANENT_ERROR, for example:
    action.png
  3. After changing the SMDAgentApplication log to DEBUG and restarting the agent, the very first executions of this action will show more details about the error:

    Jan 7, 2019 5:26:12 PM [Thread[OsProcessDataProviderWs_ABAP,5,WILYHOST_SCHEDULER:ExecTG]] Error [SAPHostAgentTrustedConnectionConfigurator] Unknown error invocation of requestLogonFile method on class to generate the logon file
    [EXCEPTION]
    com.sun.xml.internal.ws.protocol.soap.MessageCreationException: Couldn't create SOAP message due to exception: Unable to create StAX reader or writer
    at com.sun.xml.internal.ws.encoding.SOAPBindingCodec.decode(SOAPBindingCodec.java:283)
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:180)
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:83)
    at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:78)
    at com.sun.xml.internal.ws.api.pipe.Fiber.__doRun(Fiber.java:587)...(many more)

    at com.sun.xml.internal.ws.encoding.StreamSOAPCodec.decode(StreamSOAPCodec.java:290)
    at com.sun.xml.internal.ws.encoding.StreamSOAPCodec.decode(StreamSOAPCodec.java:118)
    at com.sun.xml.internal.ws.encoding.SOAPBindingCodec.decode(SOAPBindingCodec.java:278)
    ... 36 more
    Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]
    Message: JAXP00010001: The parser has encountered more than "64000" entity expansions in this document; this is the limit imposed by the JDK.
    at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.setInputSource(XMLStreamReaderImpl.java:221)
    at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.<init>(XMLStreamReaderImpl.java:191)
    at com.sun.xml.internal.stream.XMLInputFactoryImpl.getXMLStreamReaderImpl(XMLInputFactoryImpl.java:267)
    at com.sun.xml.internal.stream.XMLInputFactoryImpl.createXMLStreamReader(XMLInputFactoryImpl.java:146)
    at com.sun.xml.internal.ws.api.streaming.XMLStreamReaderFactory$Default.doCreate(XMLStreamReaderFactory.java:364)


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Environment

Diagnostics Agent running with the following JVM versions:

  • 7.1.013
  • 6.1.058
  • 6.1.059
  • 5.1.089

Product

SAP Solution Manager 7.2

Keywords

com.sap.smd.wily.hostagent.action.AbstractAction - run(): Action OsProcessDataProviderWs_ABAP not running because status is PERMANENT_ERROR , KBA , SV-SMG-DIA-WLY-HST , Host Adapter , Problem

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