SAP Knowledge Base Article - Preview

2738081 - Cannot submit (send) an incident even with Send Incidents to SAP authorization - SAP ONE Support Launchpad

Symptom

  • Cannot send an incident
  • Cannot click Submit
  • Can create an incident but not send it
  • S-User ID has Send Incidents to SAP authorization
  • S-User ID can create a support incident but Submit is grayed out
  • Error: You are not authorized to submit incidents for installation 1234567, please contact your administrator for assistance


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Environment

SAP ONE Support Launchpad

Keywords

KBA , XX-SER-SAPSMP-USR , User Administration , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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