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2737826 - SAP Support Backbone Update / upcoming changes in SAP Service and Support Backbone interfaces (latest) in January 2020


SAP Support Backbone Update / Upcoming changes in SAP Service and Support backbone interfaces / How the SAP Support Backbone update affects ABAP systems, SAP Solution Manager systems, and Focused Run for SAP Solution Manager systems



SAP's Support Backbone is the central infrastructure behind SAP Firewalls to provide technical

support to SAP customers. SAP Support Backbone consists of different platforms for different purposes. For example, it provides SAP Note download functionality and SAP EarlyWatch Alert Reports data exchange, among many other processes.

For customers, all ABAP systems connect to SAP Support Backbone. This can be helpful for downloading SAP Notes via SNOTE framework manually.

Additionally, SAP Solution Manager systems and Focused Run for SAP Solution Manager systems connect to SAP Support Backbone to exchange data for various purposes, including support incidents, system data for Maintenance Planner, and SAP EarlyWatch Alert data exchange. Other (non-SAP Solution Manager) systems using software component ST-PI and ST-A/PI can also use interfaces to connect to SAP Support Backbone and exchange data such as SAP EarlyWatch Alert data.

SAP Support Backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for SAP customers. To ensure continued connectivity, be sure to switch the communication channel of your ABAP, SAP Solution Manager, or Focused Run for SAP Solution Manager systems to the new infrastructure before January 1, 2020.


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