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2737826 - SAP Support Backbone Update / upcoming changes in SAP Service and Support Backbone interfaces (latest) in January 2020

Symptom

SAP Support Backbone Update / Upcoming changes in SAP Service and Support backbone interfaces / How the SAP Support Backbone update affects ABAP systems, SAP Solution Manager systems, and Focused Run for SAP Solution Manager systems


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Environment

SAP's Support Backbone is the central infrastructure behind SAP Firewalls to provide technical

support to SAP customers. SAP Support Backbone consists of different platforms for different purposes. For example, it provides SAP Note download functionality and SAP EarlyWatch Alert Reports data exchange, among many other processes.

For customers, all ABAP systems connect to SAP Support Backbone. This can be helpful for downloading SAP Notes via SNOTE framework manually.

Additionally, SAP Solution Manager systems and Focused Run for SAP Solution Manager systems connect to SAP Support Backbone to exchange data for various purposes, including support incidents, system data for Maintenance Planner, and SAP EarlyWatch Alert data exchange. Other (non-SAP Solution Manager) systems using software component ST-PI and ST-A/PI can also use interfaces to connect to SAP Support Backbone and exchange data such as SAP EarlyWatch Alert data.

SAP Support Backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for SAP customers. To ensure continued connectivity, be sure to switch the communication channel of your ABAP, SAP Solution Manager, or Focused Run for SAP Solution Manager systems to the new infrastructure before January 1, 2020.

Keywords

Support Backbone Update, SNOTE, Solution Manager, Focused Run, Incident exchange, OSS, ST-PI, ST-A/PI, Support Hub, Parcelbox, One Support Launchpad, OSS Successor system, Technical Communication User, S user, SAPOSS, Rapid Content Delivery, Service Definition Refresh, Service Content Update, Service Delivery, Incident Management, RTCCTOOL, RSECNOTE, ST12, ST14, ST-A/PI, ST-PI, SDCCN, ISV, ISV secnarios, VAR, VAR secnarios, AMS, Partner, Support Desk, EWA, Early Watch Alert, SMLG, Logon Groups, solman_setup, OSS Shutdown, SAP-SUPPORT_PARCELBOX, SAP-SUPPORT_PORTAL, SAPOSS, OSS_RFC, SDCC_OSS, SDCC_NEW, ST14_RTCC, ANST, SAP Service and Support backbone infrastructure , KBA , XX-SER-NET , Network connection , SV-SMG-SER , SAP Support Services , SV-SMG-SER-EWA , EarlyWatch Alert , BC-UPG-NA , SAP Notes Assistant , SV-SMG-OP , Solution Directory , SV-SMG-SDD , Service Data Download , BC-UPG-PRP , Upgrade Preparation , SV-ES-SEC , SAP Secure Support Services , SV-SMG-INS , Installation, Configuration and Upgrade of Solution Manager , SV-SMG-SVC , Administration of Service Connections with Solution Manager , XX-SER-NET-HTL , Problems with remote access from SAP to Customer system , How To

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