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2736188 - Get "Cannot load tile" error for Analytical apps in S/4HANA 1809 system.

Symptom

  • There are "Cannot load tile" error for Analytical apps
  • The system is S/4HANA 1809
  • There are no errors in the console of the browser in Fiori Launchpad page
  • Check the catalog in the Fiori launchpad designer, there are also errors for the tiles. And in the console, there are following errors:HTTP request failed
    Details: Resource Chip not found
  • Open the SAPGUI in gateway system and check the table:/UI2/CHIP_CHDR, there are following errors for some entries:

Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_NUMERIC. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/numeric/NumericTileChip.xml

Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_DEVIATION. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/deviation/DeviationTileChip.xml

Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_TREND. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/trend/TrendTileChip.xml

Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_CONTRIBUTION. RC: 7 Service not active:/sap/bc/ui5_ui5/sap/ssbtiless1/ssuite/smartbusiness/tiles/contribution/ContributionTileChip.xml


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Environment

SAP S/4HANA 1809

Product

SAP S/4HANA 1809

Keywords

Cannot load tile, Analytical, KPI, tile, Resource Chip not found, 1809 , KBA , CA-GTF-SB-S4H , Smart Business for S4HANA , Problem

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