SAP Knowledge Base Article - Preview

2729501 - Getting the error: "multiple userDiscountGroup values found for user" when trying to login

Symptom

 When a B2B User tries to login, we see the following exception in the console log:

java.lang.IllegalStateException: Cart model 35171005 was not calculated due to: de.hybris.platform.jalo.order.price.JaloPriceFactoryException: multiple userDiscountGroup values found for user 739028445 from its groups [group1[8796153295373],[group2[8796153295736],...] 

This prevents a user from successfully logging in.


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Environment

SAP Hybris Commerce 6

Product

SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7

Keywords

UserDiscountGroup, discount, calculate , KBA , CEC-COM-CPS , SAP Commerce , Problem

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