SAP Knowledge Base Article - Preview

2729090 - How to generate a "supportdesk.zip" file with default trace included

Symptom

You are asked by SAP Product Support to run the Support Desk Tool in case of a specific error situation.

Note: This is a simplified version of Note 937697 for SAP NetWeaver >= 7.30.
For SAP NetWeaver version below 7.30, please refer to Note 937697 for Support Desk Tool deployment.


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Environment

SAP Netweaver 7.30 and above.

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5

Keywords

Support Desk Tool, default trace , KBA , BW-BEX-ET-WJR , BEx Web Java Runtime , How To

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