SAP Knowledge Base Article - Preview

2728381 - Sending the email to the following server failed : smtp.gmail.com:587

Symptom

After setting up hybris Commerce to work with the gmail SMTP server, it is noticed that some emails (e.g. CustomerRegistrationEmail, OrderConfirmationEmailTemplate, etc.) are not triggered. The following can be observed in the logs:

WARN [TaskExecutor-master-128273-ProcessTask [8796158624694]] [DefaultEmailService] Could not send e-mail pk [8796093093952] subject [Forgotten Password
] cause: Sending the email to the following server failed : smtp.gmail.com:587

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Environment

Any hybris version, onPrem or Cloud.

Product

SAP Commerce Cloud 2.0 ; SAP Hybris Commerce 1808 ; SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7

Keywords

  • hybris
  • commerce cloud
  • mail
  • e-mail
  • two-factor
  • 2 factor
, KBA , CEC-COM-CPS , SAP Commerce , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , Problem

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