SAP Knowledge Base Article - Preview

2728216 - Email preview does not show attachment

Symptom

In Agent Inbox once the 'Preview On' button is selected for an email with an attachment the attachment doesn't show in the preview.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-CHA , Communication Channels , Problem

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