SAP Knowledge Base Article - Preview

2723050 - Can not read entities from source system in Identity Provisioning Service

Symptom

The Identity Provisioning Service (IPS) Job fails to run with following error displayed in job logs:

"org.quartz.JobExecutionException: Cannot execute provisioning job in tenant contextffkd-7rk72ud-56fz35wt8-hf9h834tgh
Caused by: com.sap.id.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: adgjdh8-ffkd-7rk72ud-56fz35wt8
Caused by: com.sap.security.iag.provisioning.ProvisioningException: Can not read entities from source system: 'MS * PROD: adgjdh8-ffkd-7rk72ud-56fz35wt8'
Caused by: com.sap.cloud.ips.common.ConnectorException: Failed to create LdapContext
Caused by: javax.naming.ServiceUnavailableException: ldap.prod:636; socket closed"


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Environment

  • SAP Cloud Platform
  • SAP Cloud Platform Identity Provisioning Service

Product

SAP Cloud Platform 1.0 ; SAP HANA Cloud Platform Identity Provisioning 1.0

Keywords

Identity, Provisioning, Service, IPS, error, job, run, Cannot execute, provisioning job, in tenant, context, Can not read, entities, from source, system, Cloud, platform, users , KBA , BC-IAM-IPS , Identity Provisioning Service , Problem

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