SAP Knowledge Base Article - Preview

2721966 - Server Side Recording - changing naming conventions/format of recordings

Symptom

  • You are running SAP Contact Center and noticed that the recording naming is like "HH_MM_SS_SSR_USER_CallId"
  • For example: 13_34_32_SSR_4007_617191A4C8ED0846A3EB52AAFE7B09CA
  • You would like to change this to include the actual phone number of the caller like HH_MM_SS_SSR_USER_PHONE or HH_MM_SS_SSR_USER_CallId_PHONE

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, recordings, names, naming SSR , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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