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2721478 - Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031)

Symptom

Get the below error when try to logon the Central Management Server (CMS) from the Central Management Console (CMC) or BI Launchpad:

  • Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031)

Get the below error when try to run the cmsdbsetup.sh for updating the CMS database (DB) data source:

  • Sybase '$SYBASE' and '$SYBASE_OCS' environment variables are not set. A Sybase client may not be not installed on this computer, or a Sybase client may be installed on this computer but not set up for the current user. (STU00125)

No CMS process (cmsd) exists in the BI server.


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Environment

  • SAP Business Intelligence (BI) Platform 4.x
  • Linux
  • Sybase ASE

Product

SAP BusinessObjects Business Intelligence, Edge edition 4.2, standard package

Keywords

BI server startup CMS failed sybase client driver , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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