SAP Knowledge Base Article - Preview

2719940 - After the first synchronization, no Accounts or Contacts are synced, and errors occur in Desktop Connection for SAP CRM

Symptom

  • After first synchronization the error "Microsoft Outlook: The object does not support the requested action.(0x80004002 No such interface supported)"
  • General log shows [Outlook Facade]: Failed to load form for "IPM.SAP.Account" Microsoft Outlook: The object does not support the requested action. (0x80004002 No such interface supported)
  • General log shows [ERROR] [first chance exception]: class _com_error: Could not get class object for {0006F020-0000-0000-C000-000000000046} (0x80004002 No such interface supported)

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

{0006F020-0000-0000-C000-000000000046}, (0x80004002 No such interface supported), Programs and Features, uninstall and reinstall MS Office , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , Problem

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