SAP Knowledge Base Article - Preview

2719875 - SAP Marketing Campaign not creating Leads or Activities in SAP Cloud for Customer

Symptom

You are using SAP Marketing Cloud integrated with Cloud for Customer. In SAP Marketing you execute a Campaign with 'Trigger Call Qualification' or 'Create Appointment' Action but not all Leads or Appointments are transfered to C4C.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Marketing Cloud Edition
SAP Marketing onPremise

Product

SAP Hybris Marketing 1709 ; SAP MARKETING 1909 ; SAP Marketing 1809 ; SAP S/4HANA CLOUD 1911 ; SAP S/4HANA Cloud 1808 ; SAP S/4HANA Cloud 1811 ; SAP S/4HANA Cloud 1902 ; SAP S/4HANA Cloud 1905 ; SAP S/4HANA Cloud 1908

Keywords

Create Phone Call; Create Appointment; Create Task; Trigger Call Qualification; Create Lead;
SAP_C4C_BUPA; SAP C4C - Business Partner; OUTBOUND_FAILED; Outbound Failed; NAME_MISSING; Name Missing; PHONE_MISSING; Phone Number Missing; PERMISSION_MISSING; No Permission for Communication on Remote Medium; SAP_C4C_BUPA_MISSING; No C4C Business Partner ID for Interaction Contact
Telefonanruf anlegen; Termin anlegen; Aufgabe anlegen; Anrufqualifizierung anstoßen; Lead anlegen;
SAP C4C - Geschäftspartner; Ausgang fehlgeschlagen; Name fehlt; Telefonnummer fehlt; Keine Berechtigung für Kommunikation auf Remote-Medium; Keine C4C-Geschäftspartner-ID für Interaktionskontakt , KBA , CEC-MKT-INT-CSL , SAP Marketing Integration with Cloud Sales , CEC-MKT-CPG-EXE , Campaign execution , Problem

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