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2718588 - How to maintain the service account for SAP Cloud Print Service without a Windows Domain

Symptom

When starting the SAP Cloud Print Manager(CPM) the first time, a Windows service account for SAP Cloud Print Service is required as below:
cpm1.png
****Be aware that the CPM must be started by 'Run as administrator'.

If there is no Windows domain user available(The Windows server is not under a domaincontroller), the local computer name can be used in domain field. However the following errors may occur if an incorrect domain or user name is entered:

  • A prompt message is displayed:
    "SAP Cloud Print Service failed to configure. Reason: The user or password entered is not correct."

  • Or sometimes the wrong domain name can even be saved, when trying to start the CPM again you see message: 
    "The SAP Cloud Print Service could not be started. The functionality of the SAP Cloud Print Manager will be restricted."

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Environment

  •  S/4HANA Cloud
  •  SAP Cloud Print Manager

Product

SAP Fiori all versions ; SAP S/4HANA Cloud all versions

Keywords

Cloud Print Manager,  Cloud Print Service, domain, computer name, user, account, The user or password entered is not correct, The SAP Cloud Print Service could not be started , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , How To

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