SAP Knowledge Base Article - Preview

2718347 - ESH: "Solution Category" is not displayed in "All Objects" Search of ITSM documents

Symptom

"All Objects" Search of ITSM documents in CRM WebClient UI central search does not show the "Solution Category" of a ITSM document ("Category" field is blank in the search result) even though the field "Solution Category" is correctly filled in the document.

allObjects.jpg

incident.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

ESH, AIC_ES_UI_APPL, Solution category, All objects, search, CRM Web UI, ITSM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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