SAP Knowledge Base Article - Preview

2717840 - Incident Management: Search for Tickets Description is not working

Symptom

You work with Solution Manager ITSM, when making a search in field STRUCT.DESCRIPTION is ignoring the selection criteria and retrieving all the incidents

check_replication.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

search, itsm search, ZMIN,SMIN, /SALM/INCIDENTS, AIC_INCIDENT_S , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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