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2717159 - Troubleshooting CMS startup failures and query performance issues

Symptom

  • Periodically, the CMS fails to start. 
  • While watching the process in task manager, you can see the CMS.exe open and grow in memory but the memory growth starts over multiple times, each time changing the process ID.  Attempting to start the CMS at a later time works, although the time taken to fully start is noticeably slow.
  • When the CMS is able to fully start, users witness performance issues with various activities that require retrieving data from the CMS database.  For instance, viewing the history page of a report may timeout or take minutes to return. 
  • Navigating BI Launchpad or CMC can be slow at times.  These types of slowdowns are not consistent throughout the day and are not tied to user load, or resources available on the BI server.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

CMS query performance crash timeout jkuhn , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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