SAP Knowledge Base Article - Preview

2714041 - Postponed changes to DST for Brazil not correctly updated in the SAP Contact Center Databases

Symptom

  • Brazilian government decided to postpone the DST changes from October 21st, 2018 to November 4th, 2018
  • CCtr (SAP Contact Center) MTimexxx tables were not updated with the new dates and as a result customers experienced:
    • Reports are off by one hour
    • IVRs and schedules are closed 1 hour in advance
    • Online Monitoring Contact View list, shows contact with 1 hour shift
    • In other words, the system is taking into the account the old time zone changes and not the new ones

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

DLST, Day Light Saving Time Change, DSLT, Time Change, Timezone, Change, register the time change, online reports time change, date OM monitoring , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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