SAP Knowledge Base Article - Preview

2713970 - "We cannot find a valid system" and "no entry" error when creating an incident on the SAP One Support Launchpad

Symptom

  • When creating an incident on the One Support Launchpad, an error message appears: "We cannot find a valid system for your authorized installation".
  • The sections for Customer, Product and Installation show "no entry".

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Environment

  • SAP One Support Launchpad
  • Incident Creation Wizard

Keywords

no entry, no valid system, create system, incident wizard, cannot create incident , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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